Returns & Refunds Policy

Last Updated: 05/06/2026

At Grandisium, customer satisfaction is important to us. This Returns & Refunds Policy explains your rights and our procedures regarding returns, replacements, and refunds.

1. Return Eligibility

Customers located in the European Union may have a legal right to withdraw from their purchase within 14 days of receiving their order in accordance with applicable consumer protection laws.

For customers located outside the European Union, returns for non-defective products are accepted only at our discretion and must be authorized in advance.

Products that arrive damaged, defective, or incorrect remain eligible for replacement, repair, or refund regardless of the customer’s location.

To be eligible for a return, items must:

Be unused and in their original condition;
Be returned in their original packaging whenever possible;
Include all accessories, inserts, and protective materials;
Not show signs of use, damage, or modification caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

Clearance or sale items (where permitted by applicable law);
Gift cards or digital products;
Products specifically marked as non-returnable;
Opened consumable products, if any.

Nothing in this policy affects your statutory consumer rights under applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number;
A description of the problem;
Clear photographs of the item and packaging.

After reviewing your claim, we may offer:

A replacement item;
A repair, where appropriate;
A partial refund;
A full refund.

The chosen solution will depend on the nature of the issue and product availability.

4. Right of Withdrawal (European Union Consumers)

Consumers located within the European Union may have a legal right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer protection laws.

To exercise this right, you must notify us before the withdrawal period expires.

Returned products must be sent back without undue delay and in accordance with the return conditions described in this policy.

Refunds may be reduced if the value of the goods has been diminished due to handling beyond what is necessary to inspect the products.

5. Return Procedure

To initiate a return, please contact us at:

grandisium@gmail.com

Please include:

Your full name;
Order number;
Reason for the return.

Do not return products without prior authorization, as this may delay processing.

Return instructions will be provided after your request has been reviewed.

6. Return Shipping Costs

Unless otherwise required by law:

Customers are responsible for return shipping costs when returning unwanted items.
We will cover reasonable return shipping costs for products that are confirmed to be defective, or incorrectly supplied.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

7. Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be issued using the original payment method whenever possible.

Please allow up to 14 business days for the refund to be processed after approval.

The time required for funds to appear in your account may vary depending on your payment provider or financial institution.

8. Pre-Orders

Pre-order cancellations may be accepted before the product has been dispatched.

Once a pre-order item has been shipped, it will be subject to the same return conditions as regular products.

If a pre-order product is cancelled by us due to unavailability or other unforeseen circumstances, customers will receive a full refund.

9. Refused Deliveries and Unclaimed Packages

If an order is refused by the recipient or returned to us because:

The delivery address was incorrect;
Customs duties or import taxes were not paid;
The shipment was not collected;

we reserve the right to deduct any shipping, return shipping, customs, or administrative costs from any refund issued, where permitted by law.

10. Customs Duties and Import Charges

For international orders shipped outside the European Union, customs duties, taxes, and import fees are the responsibility of the customer.

These charges are non-refundable by Grandisium.

11. Contact Information

For any questions regarding returns or refunds, please contact:

Grandisium
Email:grandisium@gmail.com

We are committed to resolving issues fairly and in accordance with applicable consumer protection laws.